Outsourcing and vendor management thursday, november 9. The gphr exam content outline is created by hr subject matter experts through a rigorous practice. Ensure their cre staff have stateoftheart knowledge of proven approaches to supporting business strategy, reducing costs, mitigating. Ous business company size 1 operation all 26 ous including cases from a to e automation or telecommunication domain the average size of an ou was 75 persons.
The bpo wiki aims at becoming a publicly available body of knowledge in business process outsourcing bpo. Knowledge process outsourcing in financial services the. Certified software quality engineer csqe body of knowledge. This article describes the internal and external risks associated with pursuing a kpo strategy and includes strategies to improve the probability of success and. Offshoring radiology services to india mit department of. Outsourcing as seen from the perspective of knowledge management. Iaop releases second edition of its outsourcing professional. History the outsourcing management body of knowledge ombok started its journey in 1988. The business organization of a professional services. Outsourcing knowledge based services to india offers companies with greater benefits, as they can get access to domainbased processes and advanced analytical skills, rather than just process expertise. Click on document outsourcing professional body of knowledge opbok iaop iaop. Outsourcing professional body of knowledge, opbok 2006. What personal qualities, knowledge and skills should internal auditors possess. Also see nearshore outsourcing, onshore outsourcing, offshore outsourcing and business process outsourcing.
All questions appearing on the exams beginning with the 2014 exam period are linked to the responsibility and knowledge statements preceding above. Knowledge transfer in professional service business in. Use features like bookmarks, note taking and highlighting while reading outsourcing professional body of knowledge. Outsourcing and knowledge management in software testing. The belief that there are functions which are best. The outsourcing professional body of knowledge opbok represents a cohesive and comprehensive outline of the commonly accepted practices and skills. Today there are winners and losers in european consulting industry 7. This chapter deals with knowledge transfer in outsourcing and more specifically in an outsourcing arrangement with a company headquarter in denmark and an offshore dedicated development centre located in india. The body of the paper is divided into five sections. Through systematic investigation, with reference to emerging new learning models and insights, the authors proposed a novel solution to migrate from traditional training to knowledge services via an ictbased public platform. What makes the 2010 outsourcing world summit the one educational and networking event on outsourcing you need to attend. Companies often see resistance, especially from inside the organization, to outsourcing. Knowledge process outsourcing kpo is the outsourcing of core, informationrelated business activities to individuals that typically have advanced degrees and expertise in a specialized area.
Certiied outsourcing professional cop award package 8. Professional body of knowledge opbok and the outsourcing professional standards developed by iaop and the out sourcing standards board. Project management for the supply professional april. The phr and sphr body of knowledge is created by hr subject matter experts through. Supporting employee involvement in the mcr professional designation program provides unparalleled bene. Outsourcing professional body of knowledge opbok version 10 ebook written by iaop international association of outsourcing professionals. While outsourcing is an activity or function that a thirdparty service provider performs to assist an organization, an outsourcing arrangement does not relieve firms of their ultimate responsibility for. Outsourcing is currently relatively popular with both profitseeking and. Extensive and complex domain knowledge professional highly intelligent staff.
Ensure their cre staff have stateoftheart knowledge of proven approaches to supporting business. Sphr only 19 oversee or lead the transition andor implementation of new systems, service centers. Project management for the supply professional april 2010. In the past years industry, banking and public sectors used to be the most important client. Helping you learn about, quickly achieve or maintain the highly coveted certified outsourcing professional cop designation and escm organization best practices. Iaop releases second edition of its outsourcing professional body of knowledge opbok friday, june 6th, 2014 poughkeepsie, ny marketwired. The phr and sphr body of knowledge is updated periodically approximately every five years to ensure it is consistent with current practices in the hr field. Business process outsourcing has been evolving for twohundred years, but it was not officially recognized as an element of business until the 1980s. Knowledge process outsourcing is not immune to these factors and managers need to manage the complete process of outsourcing carefully to avoid failure when pursuing a kpo strategy. Kpo requires advanced analytical and technical skills as well as a high degree of specialist expertise. An introduction to the project management institute. To receive your electronic copy of the outsourcing professional body of knowledge opbok, click here. The global professional in human resources gphr exam is created using the gphr exam content outline, which details the responsibilities of and knowledge needed by todays hr professional. Outsourcing and knowledge management in software testing evaluation and assessment in software engineering 2007 3 table 1.
In fact, more than 70% of businesses are outsourcing today it is hard to compete without it. Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. The outsourced tasks can be performed onsite or offsite. The shrm body of competency and knowledge 5 introduction more recently, shrm undertook an extensive refinement of the shrm bock, to clarify the competencies and functional areas. Organizations can increase knowledge and diversity through. In the public sector, outsourcing is the contracting out of functions that historically have been provided by public employees. The tasks and responsibilities of those working in administrative professions are as varied and vast as the number of firms employing them. In this paper the authors analyze and discuss the opportunities and challenges in the development of outsourcing professionals. Outsourcing can enhance organisational learning through access to external knowledge, increased understanding of cost and processes, externalisation of tacit. Outsourcing knowledge based services the drivers for these trends are formidable. Outsourcing professional body of knowledge opbok version. Examining the role of the chief procurement officer in the outsourcing decision and process.
The global sourcing association gsa is the industry association and professional body for strategic sourcing. Outsourcing outsourcing is when any operation or process that could be or would usually be performed inhouse by an organisations employees is subcontracted to another organisation for a substantial period. Download for offline reading, highlight, bookmark or take notes while you read outsourcing professional body of knowledge opbok version 10. Outsourcing as seen from the perspective of knowledge. Cppo periodically the uppcc commissions a job analysis study to ensure that the certification exams are aligned with the skills, knowledge and abilities needed for successful job performance in the public procurement profession. International trade networks continue to connect the worlds economies and organizations increasingly turn to partners, often through outsourcing, to help them. Outsourcing professional body of knowledge opbok version 10 kindle. Business process outsourcing was always, at least in theory, more than a time and headachesaving strategy.
Outline, which details the responsibilities of and knowledge needed by todays hr professional. Advanced certiied outsourcing professional classes 7. Opboksecond edition, the sourcing industrys preeminent guide. Whether your goal is to earn 15 points toward the certified outsourcing professional cop designation or simply to gain comprehensive cuttingedge knowledge on all aspects of creating and sustaining success. Cap exam body of knowledge the cap certified administrative professional is an nccaaccredited professional certification designed for office and administrative professionals. The hr department should operate as a professional services organization within its. Practical implications in a service outsourcing relationship the emphasis is.
Introduction bpo has become an accepted and widely adopted way of doing business, due to the success of early movers who opted to gain efficiencies through outsourcing noncore activities. Outsourcing professional body of knowledge opbok version 10. It is inextricably linked to the globalization of business. Today, the indian kpo sector offers organizations the choice of a multitude of knowledge based services across industry verticals. To see a comparison of the opbok and the new iso35000 guidance, contributed. A second body of work documents attempts by aspiring professions to mimic the. This substantial title is the official version of the outsourcing professional body of knowledge by iaop international association of outsourcing professionals, in short. Commonly referred to as barriers to outsourcing the most common ones are. Outsourcing professional body of knowledge opbok version 10 kindle edition by iaop international association of outsourcing professionals, van haren publishing. Outsourcing can enhance organisational learning through access to external knowledge, increased understanding of cost and processes, externalisation of tacit knowledge, and the flexibility to.
Knowledge transfer in professional service business in focus consultant and client relationships in crisis environment 83 demands regarding consultancy. Download it once and read it on your kindle device, pc, phones or tablets. Outsourcing professional body of knowledge opbok version 10 enter your mobile number or email address below and well send you a link to download the free kindle app. Interior design professions body of knowledge 2010 ii acknowledgements and table of contents survey assistance jeff kenney, executive director national council for interior design qualification joshua prentice, director of operations national council for interior design qualification alexis fermanis, office staff. As the service sector has grown to embrace 80 percent of all u. Reasons behind kpo include an increase in specialized knowledge and. In section 1, we describe professional services in cognitive terms. The body of knowledge is the end result of the job analysis study. Iioms founder jerry durant, was confronted with his first outsourcing engagement. Do internal auditors have to comply with any professional ethics requirements. Dec, 2019 pdf outsourcing professional body of knowledge. Pdf service outsourcing and its effects on knowledge.
The outsourcing management body of knowledge ombok started its journey in 1988. Certiied outsourcing professional cop master class 7. We are the home of the global sourcing standard and are passionate about the promotion of best practice and the upskilling of talent across the global strategic sourcing industry. Outsourcing professional body of knowledge verison 9 8. Outsourcing and vendor management thursday, november 9 11. Pdf knowledge and learning in professional service firms. Knowledge process outsourcing 3 value proposition of kpo the increasing competition in global businesses has resulted in a smaller cycle time for introducing products and services. Throughout the campaign, newspapers and television reports continuously presented stories tying the economic recession and the socalled u. Knowledge process outsourcing kpo describes the outsourcing of core informationrelated business activities which are competitively important or form an integral part of a companys value chain. Currie, vaughan michell, oluwakemi abanishe warwick business school, university of warwick, coventry, cv4 7al. A cognitive perspective helps to explain why an offshore professional service provider faces two related obstacles in entering client country markets. With customers demanding highquality services, enterprises are forced to adopt systems and. Poughkeepsie, ny marketwired laop today released the newest version of its outsourcing professional body of knowledge.
On knowledge services for outsourcing professional development. Welcome to the global sourcing association gsa, the industry association and professional body for strategic sourcing. To see a comparison of the opbok and the new iso35000. Outsourcing professional body of knowledge opbok version 9 by iaop international association of outsourcing professionals, 97890875368, available at book depository with free delivery worldwide.
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